Online Counselling & Therapy – How it Works

Does online counselling or therapy really work?
Is it secure and confidential?
Will I be able to speak to the same counsellor, and not have to re-tell my story each time?


These are some of the questions I’ve been asked about the online counselling and therapy work that I do.

Does online counselling really work?

It really does work, and I’ve seen great results with my online clients who are committed to the counselling process (this is backed up by scientific research in psychology). Just like with face to face therapy sessions, your honesty, commitment to showing up, and following through with things discussed in session are all critical parts to a successful counselling outcome and for positive change to take place.

Is it secure and confidential?

The therapy platform Mind Momentum has chosen to use is one of the most secure sites on the internet.

It has military and medical-grade security for personal privacy, confidentiality, and peace of mind.

Will I be able to speak to the same counsellor, and not have to re-tell my story each time?

This is such an important question.

No-one likes telling their story over and over – particularly where it may stir up negative emotions, thoughts or difficult memories.

When a client accesses my support online, within the secure platform, I will be the only counsellor that attends each session with them – whether this is a video session, a voice only (like ‘telephone counselling’) session, or an instant messenger “live text-based chat” session (where you can remain anonymous if you wish).

We continue each future session at a time that suits us both, so that you have the same continuity of care and support, as you would seeing a counsellor in person. Just you, and me, the whole way through.

Online counselling is a wonderful service. All you need is a computer or mobile device, and an internet connection.
You choose the place, and a time that suits you.
And, you can decide how frequently, and for how long, you’d like to continue working online together.

For some clients, it may be a couple of sessions, or like many other women I support, it can be over several months. This is up to you.

I’ve worked with women living in many places around the world, including Australia, New Zealand, Canada, United Kingdom, Europe, India, South Korea, and Japan.

Here is some recent feedback from an international online client (permission gained to share this):

“Wendy has been extremely supportive. She has helped me by listening but also by guidance when I have wanted and needed it which has been really useful, especially when it comes to making big decisions.

My counselling experience has helped me to work through the processes that I am facing one step at a time. At a time when everything was getting too much and I was feeling overwhelmed, Wendy helped in talking things through so that I could have an outlet for my thoughts and feelings and then, latterly, has guided me through the next steps on a more practical as well as emotional level.

I wasn’t sure what to expect (I had only agreed to counselling because my husband asked me to but I wasn’t sure what I was going to say or what good it was going to do) but her help and input has been invaluable in keeping me sane! 
 She is kind, friendly, supportive, cheerful and helpful amongst other things (her communication is also fantastic which is what you need when in this kind of mental state – you don’t want to have to chase the counsellors)! I am so glad that I made the step to contact her and haven’t looked back!”

If you’d like to reach out for support, and you’re ready to start feeling better, I’m here for you.

Feel free to email Wendy at: at a time that suits you.


Wendy Gilroy is a Mother of 2, and a professional Counsellor for women. Wendy has a degree in Psychology, a Masters degree in Addiction Studies, and a Diploma of Counselling. She lives in Sydney, Australia, and offers secure ONLINE counselling for women around the world, as well as telephone, face-to-face and home visit services for  mums.

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Disclaimer: This is for information purposes only. If you have any concerns about your physical or mental health, please consult your healthcare practitioner for medical advice.